Entrepreneur, Founder & Director – Program Management
A dedicated and high energy professional; targeting challenging assignments in Senior Management Role with an organization of high repute, to utilize experience and skills and create an impact
- IBMi (Berlin, Germany) Certified Project Manager
- Certified Scrum Master: CSM ®
- PMP Trained – Udemy Certified
- Project & Program Delivery Expert
Companies worked with…
Core Competencies
- Project Management
- Change Management
- Program Management
- Product Management
- Audit & Compliance
- Escalation Management
- Resource Management
- Stakeholder Management
- Cost & Benefit Analysis
- Quality & Risk Management
- Agile Methodology
- Scrum
- CMMi & Six Sigma Yellow Belt
- Business Administration
- CAPA-Corrective & Preventive Action
- Reporting & Documentation
Domain Knowledge
- Retail
- Travel & Hospitality
- Credit Cards
- e-Commerce
- Online Portal
- Solution Selling
- Airlines
- Finance
Soft Skills
- Problem Solver
- Team-oriented
- Communicator
- Time Management
- Analytical
- Strategic Planning
- Multitasking
Clients Served
PROFILE SUMMARY
- A career-driven professional with over 16 years of experience in the field of Project / Program Management, Process, Release, Risk and Incident Managements for applications (with multiple technologies) catering to multiple geographies with planning, strategy preparation, project analysis & leading teams
- Expertise in Incident Mitigations & Service Resolution and Recovery along with Stakeholder Status Reporting, Resource Management, Root Cause Analysis, Reporting & Release Management with documentation of Use Cases, SRS, Change Requests, and so on
- Worked in Capacity Management, Data Driven Reporting, Matrix managing, Change Management & Reporting to Senior Management
- Provided technical expertise as a Project & Product Specialist that includes preparation of Test Scope & SPP (Software Project Plan) from SOW (Statement of Work), Requirement Analysis from SRS and Functional / Product Specs, Test design, Project execution, Reviewing Test Artefact, Performance for a Web Portal and Facing Quality Audits
- Certified with various certifications namely Brain Bench, Six Sigma Yellow Belt, Data Science, Scrum Master, ISEB ISTQB, & IBM Institute Berlin, Germany Certified Project Manager
- Knowledgeable in various domains namely Retail, Travel & Hospitality, Credit Cards, E-commerce, Online Portal, Solution Selling, & Airlines
- Proficient in making decisions for CAPA (Corrective Actions | Preventive Actions), Root Cause & Fish Bone Analysis
- Managed entire program for a Property Manager Product from Sabre named SPM (Synxis Property Manager) which is used by Wyndham & La Quinta group of hotels
- Hands-on experience in audit management- Internal Project Audit in Cognizant Technology and project management-POC Project for Dell’s Solution Selling Application – OSC
- A dedicated individual with string communication, analytical, team-building and interpersonal skills
WORK EXPERIENCE
- Oct’2021 – till date | Program Manager / IT Head (Contractual) | JKB Financial Inc. Roseville, California USA
- Acting as the primary interface for managing cross-functional deliverables
- Coordinating all program management activities with Program Managers, ensuring that appropriate steps are taken as per company roadmap and compliant with external partners
- Working with Customer Success Team to avoid Customers’ Churn
- Defining program-specific requirements and deliverables and working on LPOC of PSG (Professional Services Group & Engineering Team) to ad-hoc customer requests & feature developments for more revenue generation of the product
- Guiding all schedule development and rationalization and managing program issues related to day-today activities among multiple programs and driving them to closure
- Managing interdependencies and coordination across projects to ensure that information relating to project deliverables, risks and issues are effectively communicated between stakeholders and that key performance indicators are monitored and evaluated
- Monitoring project summary dashboard and process improvement inside Engineering & Product Team
- Performing SoW finalization & Product Prioritization
- Helping team to manage large programs, dependencies and bottlenecks, providing escalation management, anticipating and making trade-offs, & balancing the business needs versus technical constraints
- Managing & leading Feature Testing Teams along with Program Management, Process, Incident, & Release Management
- Formulating the strategy from innovation and strategic perspective for customer-facing products that are core to the customer experience
PREVIOUS EXPERIENCE
- Jan/2020 – Oct/2021 : Program Director / Engagement Manager | Synup Digital Private Limited
- July/2018 – Jan/2020 : Senior Consultant / Program Manager | Ernst & Young LLP
- Feb/2016 – Feb/2018 : Project Lead & Scrum Master | SASTASUNDAR Marketplace Limited Aka Flipkart Health+
- Aug/2013 – Jan/2016 : Project Lead & Scrum Master (Operations’ Head) | Euphorbia Web Infotech
- Nov/2012 – Aug/2013 : Senior Test Specialist | Lexmark India Ltd.
- June/2010 – Nov/2012 : System Engineer | IBM India Ltd.
- Dec/2006 – June/2010 : Program Analyst | Cognizant Tech. Sol
Keywords & Highlights
Program ManagementGo to Market PlanProject Assessment & DeliveryProcess ManagementLeading TeamsRCAProduct ManagementStakeholder ManagementCAPA-Corrective & Preventive ActionRelease ManagementVendor ManagementInternal Quality Audit HandlingRisk ManagementInnovation ManagementProject PlanningIncident ManagementAgile MethodologyStrategy Development Change ManagementChurn AnalysisRelease HandlingDaily OperationsProduct ManagementTransition ManagementSPP – Software Project PlanProgram DirectorProject DeliveryRFP ResponseCMMi & Six Sigma Yellow BeltProject EstimationService Delivery ManagementBrainBenchSOWCost ManagementSPOCCreative Problem SolvingTechnical ProjectLeadership Strategic CommunicationsBusiness AdministrationProblem SolvingJIRA, Confluence, ALMConflict ManagementProject Documentation
Certifications
- Program Diploma in Project Management
- Project Management Master Project Management – PMP / PMI
- Six Sigma Yellow Belt Professional
- Scrum Master Certified (SMC™)
- Brainbench certified professional for Programming concepts, ideas & basics.
- Brainbench certified professional for Internet concepts & basic ideas.
- Brainbench certified professional for Business Communication.
- Introduction to Data Science from CognitiveClass.ai Powered by IBM
- Python A-Z™: Python for Data Science with Real Exercises! Powered By Udemy
- Completed the ISEB-ISTQB (International Software Testing Qualifications Board) Foundation level certification on software testing with 98% marks
Career Graph
| Company Name | Designation / Role | From |
|---|---|---|
| Synup Digital Private Limited | Program Director / Engagement Manager | 2020 – 2021 |
| Ernst & Young LLP | Senior Consultant / Program Manager | 2018 – 2020 |
| SASTASUNDAR Ltd. (Flipkart Health+) | Project Lead & Scrum Master | 2016 – 2018 |
| Euphorbia Web Infotech | Project Lead & Scrum Master | 2013 -2016 |
| Lexmark India LTD | Senior Test Specialist | 2012 – 2013 |
| IBM India LTD | System Engineer | 2010 – 2012 |
| Cognizant Tech. Sol. | Prog. Analyst | 2006 – 2010 |
